Terms & conditions

Your health and physical conditions

I understand that it is my responsibility to consult with a physician prior doing any exercise if I have/had any health impairment that would limit my participation. I acknowledge that no medical services will be provided by the instructor or by the facilities including medical diagnosis of my physical condition.

I specifically agree that the instructor, employees of PRIME FITNESS shall not be liable for any claim, demand, cause of action of any kind whatsoever for, or on account of personal injury.

Fees

All membership types has to be paid in advance.

Freezing of membership

For 6 months and 1 year membership freezing is allowed, it can only be requested one time only to freeze, for 6 months 2 weeks freeze and for 1 year membership 1 month freeze is allowed.
Freezing can not be done after the expiry date of membership.
Freezing form has to be filled one week before your requested freezing period and submitted to the receptionist on duty.
Some special promotions does not have a freezing option.
You are not allowed to use the GYM during your freezing period and if you will resume early you have to inform the staff.

Expiry and Renewal of membership

Kindly renew your membership at least 1 week before expiry date of your membership.
After the expiry date you are not allowed to use the GYM.

Cancellation

No refund is permitted however you can transfer your membership to friend or relative upon paying transfer fees.
We can cancel your membership with no refund if you have seriously broken the club rules or any terms of contract.

Personal property

PRIME FITNESS does not accept responsibility for any personal items lost or stolen whilst on these premise, even inside the lockers, please keep your valuable belongings at home.

Transfer of membership

Membership can be transferred to any of your friends or relatives for one time only and with payment transfer fee of AED 100.

Your gym rules

Please adhere to the following rules.
It is not allowed to eat inside the GYM.
Unfortunately we can't allow bare chests, so please wear appropriate gym attire at all times and nudity inside the changing rooms are forbidden.
The group class might be cancelled or the timing changes at anytime therefore please pre-book at least 1 hour before the class you wish to join. Minimum 4 persons are required to start a class.
As much as you'd like to, you can't live in the GYM so please be ready to leave by closing time.
Personal trainers can not give personal training to everyone. If you wish to have better focus please sign up for personal training packages.
In the interest of everyone's cleanliness and hygiene, it's preferable if you use body spray before workout, use a towel while you workout and please wipe down equipment after your workout using the disinfectant.
We consider our members and staff one big, happy, healthy family so please respect the GYM, our staff and each other at all times.
Please consider others when using your mobile phone and keep calls to a minimum.
No jeans, classic wear or flip flops are allowed, always wear sport wear and shoes for your safety.
The administration of steroids is illegal, it is not allowed to take any kind of injection inside the GYM.
We may change our GYM rules if this is reasonably necessary. We will announce the updated rules by email.

Kids access & Family Membership Policy

Children aged 3–16 years are welcome under an active Family Membership package
Children under 16 years old must be supervised by a parent or legal guardian at all times while inside the facility.
Children are only permitted in designated family areas, kids activities, and approved spaces.
Access to gym equipment and training areas may be restricted according to age, safety requirements, and club guidelines.
Children are not permitted to use free weights, strength machines, sauna, ice bath, recovery facilities, or any restricted areas unless specifically authorised by Prime Fitness staff.
Running, unsafe play, disruptive behaviour, or misuse of equipment is not permitted.
Parents and guardians remain fully responsible for their children’s behaviour, supervision, and safety while on the premises.
Prime Fitness reserves the right to refuse or remove access if club rules or safety requirements are not followed.